Office Hours 8:00-5:00 M-F
The Brown County Communications Center was developed in 1994 as a mutual effort between The City of Aberdeen and Brown County. The two entities combined their resources to better serve the community. By providing one centralized location for dispatch and one number for citizens to call a great deal of confusion has been eliminated.
The Brown County Regional Communications Center operates a 24 hour-a-day Public Safety Answering Point (PSAP). The Center provides Enhanced 911 and Phase II wireless services to the over 35,000 residents and over 280,000 visitors to Brown County each year, and cover 1,700 square miles. The 911 Center answers about 80,000 calls for service per year, about 10% of those are 911 calls.
The Brown County Regional Communications Center provides a central location for the public and all emergency services to report and receive emergency assistance. This is achieved primarily through the use of the emergency phone number 911. The call volume for this emergency line averages over 900 calls per month. We also handle about 6,000 calls each month on non-emergency lines.
We provide efficient communications and dispatching for both routine and emergency situations within Brown County for county, city, and state law-enforcement, public safety and emergency agencies. From the communications center, we dispatch assistance to the public from the following agencies:
Staff personnel are certified through the SD Law Enforcement Training and Standards Commission. They are also required to be trained and certified through the National Academy of Emergency Medical Dispatch.
The backbone of our emergency system is the 911 phone system and related equipment. This system allows our dispatch personnel to have visual information regarding the call location immediately upon receiving the call. This is immensely helpful in today's environment. Additionally, emergency responders assigned to that particular location are displayed for the telecommunicator to have immediate knowledge of where and who to respond to the specific location.